National Advice Service Form 

  • Your details
  • Thank You

Required fields are marked * Your details

* Title
* First name
* Surname
* RYA Membership number (If you are not an RYA Member please enter your postcode):
* When did you contact NAS? (Please advise exact date if known or month and year):
Were you given a reference number for your call?

Please advise reference number if known:
Did you know to ask for a reference number?

What was your enquiry?
If you are still waiting for a call back, how long have you been waiting?
Was NAS able to give you a definitive answer to your query?



Have they given you any direction on where to get the answer?
Are you aware that the HMRC has a Unit of Excellence (UoE) for Pleasure Craft?

Do you know if the UoE was contacted to assist in answering your enquiry?

If you have answered 'Yes' above, were the UoE able to assist the NAS in answering your enquiry?

Please use this space to elaborate:
Were you at any point told by the NAS to contact the RYA becuase they couldn't help you?

Did you experience any other difficulties when you contacted the NAS? (e.g. not grasping the question or not being aware of Customs Notice 8?)

If you answered 'Yes' above, please use this space to elaborate:
Did you consider your experience of NAS satisfactory?

If you answered 'No' above, did you consider making a formal complaint through the HRMC complaints channel?

If you have proceeded with a complaint, please use this space to elaborate:
Are you now satisfied with the VAT status of your vessel?

Have you considered writing to your MP about the unsatisfactory situation with the VAT status of your vessel and HRMC?

If you answered 'Yes' above, please use this space to elaborate:
May we contact you for further information?

Required fields are marked * Personal Details

* Daytime telephone
* E-mail address
* Address

* Town / City
* County
* Postcode / Zip
* Country