Every two years the RYA seeks to find out what members think of the association and how willing they would be to recommend its products and services to their friends, family and fellow boaters in the Net Promoter Score (NPS) survey.
The survey takes no more than a couple of minutes to complete. Simply click on the link below and choose a score between 0 (not at all likely) and 10 (extremely likely). It’s that easy.
“The reason we choose to undertake the NPS survey is its simplicity”, comments Conor Swift, RYA Membership Development Manager.
“Focusing on a single factor such as member satisfaction provides us with a visible and easy to understand metric that can help us shape our membership, ensuring we continue to offer products and services that meet the needs of our membership and appeal to the boating community at large, as well as continuing to promote and protect, safe, successful and rewarding British boating.”
Thank you for your time in completing the survey.