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Comments and Complaints

If you have been less than fully satisfied with the service you have received, we would welcome your comments so that we can rectify the problem and improve our service in the future.

Please download the form from the link below and return it, marked Confidential, to the address or e-mail address on the form.  An acknowledgement will be sent within 3 working days of receipt.  Your complaint will be fully investigated and a response sent within 14 days of receipt.  If your complaint has not been resolved to your satisfaction, you may ask for it to be passed to the Chief Executive.  All complaints will be recorded to enable us to monitor our performance.

Please note that this process should be used for comments or complaints about goods or services provided directly by the RYA and its staff.  If you have a complaint about an RYA Recognised Training Centre, you should raise it directly with the Centre in the first instance.  If you do not receive a satisfactory response, please contact


Comments and Complaints form (pdf)

Comments and Complaints form (Word)

RYA Customer Charter

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