Sub-menu Navigation

Comments and Complaints

How to make a complaint

Waves on water

If you have been less than fully satisfied with the service you have received, we would welcome your comments so that we can rectify the problem and improve our service in the future.

Please note that this process should be used for comments or complaints about goods or services provided directly by the RYA and its staff. If you have a complaint about an RYA Recognised Training Centre, you should raise it directly with the Centre in the first instance. If you do not receive a satisfactory response, please contact

The personal data recorded on this form will be used for the purposes of answering your query outlined on the contact form, and will be passed to relevant members of the RYA team as appropriate. By completing this form you give your consent for the RYA to use your personal data in the way outlined above and according to the RYA Privacy Policy

RYA Customer Charter


Find books for your course at the RYA Shop

eBooks in the cloud
Our handy guide shows the books & DVDs that go with your course!
Please select...