IS Support Technician
The Royal Yachting Association, based in Hamble, near Southampton, is the national governing body for all forms of recreational, competitive and professional boating. It represents dinghy and yacht racing, motor and sail cruising, RIBs and sportsboats, windsurfing, inland cruising and personal watercraft.
Job Role: IS Support Technician
Salary: £26,000 - £29,000 per annum
Hours: Full time / 35 hours per week
Location: Hamble - office based with some hybrid working after 3 month probationary period.
The Royal Yachting Association (RYA) is looking for a proactive, solutions-focused IS Support Technician to join our Support Services team. In this role, you’ll provide second-line and third-line support for the software and hardware systems, infrastructure, and remote access for all RYA users on a number of systems.
In this role you will:
- Provide 1st and 2nd line support for around 200 staff, responding to queries on key applications, hardware, and remote access tools.
- Maintain and secure our server, network, and cloud environments, including security patches, software upgrades, and Azure Active Directory administration.
- Support core business systems including Microsoft 365 and Business Central
- Oversee our IS support call log, prioritising and escalating issues as needed.
- Manage firewall rules, endpoint security, and compliance training to ensure the RYA’s digital resilience.
- Configure and maintain IT equipment for events, working closely with organisers to meet operational needs.
We’re looking for someone who:
- Has solid experience providing 1st and 2nd line IT support in a fast-paced environment.
- Brings strong knowledge of Microsoft products, Windows Server, Active Directory, and IT security best practice.
- Can explain technical issues in plain, friendly language to non-technical colleagues.
- Thrives on problem-solving, juggling priorities, and working both independently and as part of a small, committed team.
The RYA offers a range of benefits which include:
- 36 days holiday including public holidays (pro rata for part-time employees)
- Birthday Day Off
- 10% RYA contribution to a personal pension scheme
- Free life insurance
- Discounts platform for retail, entertainment, holidays & gym membership
- Two paid volunteering days per annum
- Free charging point for electric vehicles whilst on your working days at the office
- Social events
- RYA membership
Why join us?
You’ll join a friendly, dedicated Support Services team where your skills will make a visible impact every day. We offer hybrid working, a collaborative environment, and the satisfaction of knowing you’re keeping the RYA’s operations sailing smoothly.
To Apply
Please review the full job description and send a completed application form and an equality monitoring form to jobs@rya.org.uk
Job description | Application form | Equality monitoring form
Or alternatively, apply here:
Closing date for applications: 12.00pm - 05 September 2025
Interviews: week commencing 08 or 15 September 2025
The RYA is committed to equality of opportunity.
As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity.
We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.
