Consider signage as well as the ways you communicate with participants and reflect on how you would respond to specific communication needs, particularly from people with sensory impairments or communication difficulties.
Hearing enhancement solutions such as Induction loops, radio aids or infrared systems support hearing aid users and others to communicate. Remember lots of people use hearing aids who would not consider themselves deaf or hearing impaired.
Clear and logical but not excessive signage helps people get around without asking too many questions – it should be consistent throughout the building. Safety signage is a legal requirement. Signs should contras visually with their background and letters must contrast with the sign colour. Reflection from natural or artificial light can cause legibility problems. Capital letters should be used for the first letter only and san serif typefaces can be easier to read (Helvetica, Futura, Arial, Avant Gard). A guide or a map of the venue can help people identify what is going on and where.
Easy read and large print menus and other information regularly made available should be created.
Colours schemes, use of contrast, changes in surface texture and can guide people around the venue.
It is worth testing your communication methods for accessibility – considering legibility (text size / colour contrast) and ease of use with assistive technology (for people who can’t see or hear very well, those who find words difficult, or a keyboard or mouse hard to use.
Members, participants and users may reasonably request alternative formats for information or specific communication support (e.g. interpreter), so consider how you will respond?
State you want information (in print and online) to be accessible but invite people to let you know if it isn’t and reassure you will try to do something about it.
If you can or do make information available in different formats, or you would provide communication professionals / interpreters in some circumstances – state this.
Engage disabled people who are already involved to promote it to others.