Getting there

Do you provide enough information to enable people to plan their journeys to your venue?


The proximity of public transport links and the availability of accessible buses / taxis / trains can be critical components in ensuring people are able to arrive safely and easily.

It is worth considering how easily people can access your venue by public transport, on foot, or by car, if local public transport options are useable by anyone in a wheelchair and whether clear and logical signage indicates routes to your venue from the nearest public highway or footpath.

Any signage or route information on approaches to your site, or ‘You Are Here’ maps at public transport points nearby can be really helpful, but you will need to work with others such as your local authority, local transport companies, or the Highway Agency to get these provided.

Signage / Route information

Signs should contrast visually with their background and letters must contrast with the sign colour. Capital letters should be used for the first letter only. Typefaces commonly used are Helvetica/Arial/Futura/Avant Garde. Signs must not be reflective and positioned so as to avoid reflection from natural or artificial light. Lettering heights are detailed in BS8300:2018 and vary according to the likely distance the sign needs to be read from, where it is sited and whether the sign is giving a location or directions.

Checklist questions

  1. Can people access the venue conveniently by public transport, on foot or by car?
  2. Are local public transport options accessible to people using wheelchairs or with prams?
  3. Is there clear and logical signage that indicates routes to the venue from the nearest public highway and / or footpaths?

Accessibility statement

You may want to provide a postal address, including postcode, a phone number (including one that can receive text messages), an email address, a SAT NAV reference and a map.

Clear directions from the nearest public highway and / or footpath will be useful.

Details of all local transport options including whether they are accessible to people using wheelchairs and the distance they are from the venue should be provided.

Finally any local community transport organisations that may be able to help could be listed.

Next - consider the proximity of parking and setting down points, how people can reach buildings and facilities on site, and the overall accessibility of external paths and walkways as people arrive.

Next - arriving and entering