Spinnaker Sailing Club

What was the situation?

The centre operated with a Chief Instructor, an Administrator, and a team of freelance instructors. Over time, it became clear that the team was not working as a cohesive unit, which created a disconnect between training, racing, and wider club activities. Many tasks were overlooked because no one was directly responsible for them.

Recruiting seasonal instructors was also an ongoing challenge.

What action have you taken?

We restructured the staff team to encourage more collaboration and flexibility. Administrative responsibilities are now shared among the sailing staff rather than relying on a single non-sailing administrator. This means all staff are better connected to both on-the-water activities and the day-to-day running of the club.

We adopted the guiding principle of “We are one club” to break down barriers between training, racing, and general participation. Responsibilities are now shared across the team, ensuring that no key tasks are missed.

We also expanded the services instructors provide. Instructors now offer repairs and on-demand training outside regular courses. To support this, we brought in external experts to train our instructors in areas like sail care and maintenance. This new skill set not only increases the club’s service offering but also improves instructors' career prospects within the wider marine industry.

To help tackle seasonal staff shortages, we introduced an apprentice instructor role. The apprentice trains towards a Level 3 Outdoor Activity Instructor Qualification through Channel Training while gaining practical experience afloat and at racing events. This has added a valuable fourth team member to our on-water staff.

What's the key message to share with others?

Look beyond the immediate cost and consider the long-term value instructors can bring. Instructors should not be limited to delivering sessions on the water. By developing their wider skills, they contribute more to the club and gain better career security and progression within the sector.

What has been the impact?

Members now have a knowledgeable sailor as their first point of contact for bookings and club information, strengthening relationships and enhancing the customer experience. Staff also support national sailing events, easing the load on volunteers.

Instructors have been trained to handle tasks like legionella monitoring and facility maintenance, reducing the need for contractors. The shift to a “one club” approach has connected training, racing, and participation under a single, more efficient team.

What's next?

We plan to refine the apprenticeship to deepen practical knowledge and industry understanding. We also aim to develop short, non-RYA training modules and set aside dedicated time each week for reviewing safety procedures, club systems, and teaching practice.